Shipping

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*Free standard ground shipping on all orders within the contiguous U.S (excludes Alaska & Hawaii).

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Oversize and freight shipping surcharges may apply to some items due to their size and weight regardless of the purchase amount. The surcharge will be noted on the product page.

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Unfortunately we no longer ship to the US Virgin Islands, Puerto Rico, Alaska, Hawaii, APO/ FPO/ DPO addresses.

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Delivery timeframes for each individual product are listed on both the product page and your cart.

Once an order has been processed and a tracking number assigned, we are unable to make any further changes to the order. 

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We collect sales tax in states where we either have a physical presence or have reached nexus as governed by the individual state laws. Our list of states where we collect tax is reviewed regularly to ensure compliance

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Returns

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Please click here to contact us for any Return Services.  

• You have 30 days from when you received your order to have your items sent back to us. Orders past 30 days will not be accepted.

• All products must be in their original packaging and not used or damaged to be accepted for return.

• Please note that some items are final sale and can’t be returned or exchanged. 

• Fill the form in its entirety including your order number & the items you wish to return in the "message" section to prevent processing delays.

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Return for Refund:

Once we receive your return, we will issue a refund to the original form of payment.

Due to different payment providers it may take 10-15 business days for this to appear on your statement.

Note: Return shipping costs are customer responsibility.

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Package Refusals

Packages that are refused will be charged a $9.95 return shipping fee before a refund is issued.

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Damaged Items

If you receive a damaged or defective product, please contact us via our form here.

We cannot replace a damaged items after 30 days from when the item was delivered.

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Exchanges

We currently do not offer exchanges. We will process your refund and you can complete a new order online for the replacement products.

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Lost Packages

Scoot & Ride USA is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.

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Price Adjustments

Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.

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