Refund policy

Returns

You have 30 days from delivery to return your item. Returns requested after 30 days will not be accepted.

To be eligible for a return:

  • Items must be unused and undamaged
  • Must be in original packaging
  • Some items may be final sale and not eligible for return

To start a return, please contact us and include your order number and the item(s) you wish to return.

Refunds

Once your return is received and inspected, a refund will be issued to your original payment method.

  • Please allow 10–15 business days for the refund to appear, depending on your payment provider
  • Return shipping costs are the responsibility of the customer

Additional Notes

  • Exchanges are not available — you may place a new order after your refund is processed
  • Damaged or defective items must be reported within 30 days of delivery
  • Refused packages will incur a $9.95 return fee
  • Lost or stolen packages after delivery are not the responsibility of Scoot & Ride USA
  • Price adjustments are not offered on prior purchases